Which of the Following Is Not Considered a Feature in a Contact

question 274

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A)automatic call distribution
• B)interactive voice response
• C)predictive dialing
• D)automatic predictive dialing

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Definitions:

Final Control Element

The component in a control system that directly regulates the flow of energy or material in the process, such as a valve or actuator.

Time Proportioning Control

A control method where the output is turned on and off at a rate proportional to the error value, used in PID controllers, for precise control.

On Time

Refers to the condition or state of being operational or active at the expected or scheduled time.

Off Time

Represents the period when a system or component is not operating or is inactive.