Which of the Following Is Where Customer Service Representatives Answer

question 124

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints?

• A)contact center
• B)web-based self-service
• C)call scripting
• D)website personalization

---

Definitions:

Income Statement

A financial document that reports a company's financial performance over a specific accounting period, outlining revenues, expenses, and net profit or loss.

Perpetual Inventory System

A system for managing inventory that instantly logs transactions of buying or selling inventory via computerized point-of-sale systems and software for enterprise asset management.

FIFO

"First In, First Out," an inventory valuation method where goods purchased or produced first are sold or used first.

Ending Inventory

The total value of goods remaining unsold at the end of an accounting period, calculated as a part of the cost of goods sold.