What Accesses Organizational Databases That Track Similar Issues or Questions

question 267

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generates the details to the CSR who can then relay them to the customer?

• A)contact center
• B)web-based self-service
• C)call scripting
• D)website personalization

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Definitions:

Paid-In Capital

Funds received from investors in exchange for shares of the company's stock, representing equity financing as opposed to debt.

Excess

The amount by which something, such as inventory or revenue, exceeds what is normal, necessary, or specified, often indicating surplus or overproduction.

Cumulative Preferred Stock

Type of preferred stock where missed dividend payments accumulate and must be paid out before dividends can be distributed to common stockholders.

Dividends Per Share

The amount of declared dividends for every share of common stock issued.