Operational CRM Supports Back-Office Operations and Strategic Analysis and Includes

question 42

True/False

Operational CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

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Definitions:

Labour Relations Board

A governmental agency responsible for enforcing labor laws, including the regulation of unions and the adjudication of labor disputes.

Strike

Withdrawal of services by employees.

Union Shop

A workplace where employees must join the union within a certain timeframe after being hired.

Lockout

An action taken by employers to prevent employees from working during a labor dispute, as a measure to pressure the union into concessions.