Interactive Voice Response Automatically Dials Outbound Calls and Forwards Answered

question 22

True/False

Interactive voice response automatically dials outbound calls and forwards answered calls to an available agent.

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Definitions:

Interference Theory

A theory that explains how new learning can cause the forgetting of previously learned information due to overlap or interference.

Retroactive Interference

A phenomenon in memory where newly acquired information interferes with the retrieval of older information.

Decay Theory

The oldest theory of forgetting, which holds that memories, if not used, fade with time and ultimately disappear altogether.

Encoding Failure

is a failure to process and store information into memory, leading to its unavailability for later retrieval.