Call Scripting Systems Gather Product Details and Issue Resolution Information

question 77

True/False

Call scripting systems gather product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

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Definitions:

Out-group Bias

A cognitive bias that leads individuals to favor their own group over others, often resulting in prejudice and discrimination against the out-group.

Scapegoating

Blaming a person or group for problems or negative outcomes, often as a way of distracting from the real causes or issues.

Milgram's Obedience Study

An experiment conducted by Stanley Milgram in the 1960s to study the extent to which individuals would follow orders from an authority figure, even when those orders could harm another person.

Serious Harm

A significant or profound negative impact on an individual's physical, emotional, or psychological well-being.