Examlex
Which of the following is a common customer service CRM metric?
Hidden Agenda
Private, counterproductive motives, such as a desire to take control of a group.
Group Dynamics
Interactions and processes that take place among the members of a team.
Conceal
To hide something or prevent it from being seen or known.
Team Maintenance
Activities and behaviors that support the social and psychological well-being of a team, ensuring its continued effectiveness.
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