Which of the Following Operational CRM Technologies Does the Sales

question 108

Multiple Choice

Which of the following operational CRM technologies does the sales department typically use?

• A)campaign management, contact management, opportunity management
• B)sales management, contact management, contact center
• C)sales management, call scripting, opportunity management
• D)sales management, contact management, opportunity management

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Definitions:

Team Leadership Model

A framework that emphasizes the role of leaders in facilitating team dynamics, ensuring team effectiveness by diagnosing team problems, and taking appropriate actions to mitigate them.

Complexity

The state or quality of being intricate or complicated, often requiring careful analysis or understanding.

Shared Leadership

A leadership approach emphasizing distributed responsibility among members of a team, allowing for collaborative decision-making and problem-solving.

Relationship-driven Structure

An organizational or group structure where decisions and processes are strongly influenced by interpersonal relationships and dynamics.