Which of the Following Operational CRM Technologies Does the Customer

question 277

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A)contact center, web-based self-service, call scripting
• B)sales management, contact management, opportunity management
• C)list generator, opportunity management, cross-selling and up-selling
• D)list generator, campaign management, cross-selling and up-selling

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Definitions:

Glass Ceiling

A metaphorical barrier in the workforce that prevents certain groups, particularly minorities and women, from advancing to upper-level positions despite their qualifications.

Contingent Workers

Labor force participants who have temporary, contractual, or freelance jobs instead of permanent employment, offering flexibility to both workers and employers.

Full-Time Employees

Workers who are employed for a minimum number of hours defined by their employer as full-time and often receive full employment benefits.

Managing Diversity

The practice of recognizing, understanding, and valuing differences among individuals in an organization, including those based on culture, race, gender, age, and sexual orientation, with the goal of improving performance and satisfaction.