What Is a Part of Operational CRM That Automates Service

question 223

Multiple Choice

What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?

• A)cross-selling
• B)up-selling
• C)campaign management system
• D)customer service and support

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Definitions:

External Financing

Funds raised from outside the business, e.g., through borrowing or issuing equity.

Debt-equity Ratio

The ratio reflecting on the strategic use of shareholders' equity and debt for the purpose of financing assets.

Growth Rate

The rate at which a company's earnings or revenue increases over a specified period, typically expressed as a percentage.

Retained Earnings

The portion of a company's profit that is held back and not paid out as dividends, often used for reinvestment.