Which of the Following Was One of the First CRM

question 228

Multiple Choice

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

• A)sales management system
• B)contact management system
• C)opportunity management system
• D)sales force automation system

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Definitions:

First-In, First-Out

An inventory valuation method where the goods first produced or purchased are the first to be sold, useful in managing inventory and cost of goods sold.

Process Costing

A costing method used in industries where production is continuous and the products are indistinguishable from each other, allocating costs over the entire production process.

Work in Process

Inventory of items that are in the process of being manufactured but are not yet complete.

Units Transferred

Refers to the movement of goods from one stage of production to another or from the production department to the finished goods inventory.