Which of the Following Was One of the First CRM

question 228

Multiple Choice

Which of the following was one of the first CRM components built to address the issue that sales representatives were struggling with overwhelming amounts of customer account information that they were required to maintain and track?

• A)sales management system
• B)contact management system
• C)opportunity management system
• D)sales force automation system

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Definitions:

Team Development

The process of improving the effectiveness and performance of a team through various stages of growth, communication, and skill-building.

Adjourning Stage

The final phase in team development where the team completes its task and may disband or transition to other projects.

Debrief the Project

A formal discussion held after completing a project to review its outcomes, successes, challenges, and learnings.

Self-directed Team

A group of individuals working together with minimal supervisory intervention, managing their own tasks and processes.