What Is Predictive Dialing

question 270

Multiple Choice

What is predictive dialing?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

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Definitions:

Hardware Decisions

Choices and considerations made regarding the physical components of a computer system or network, affecting performance and capabilities.

Speed

In the context of computing and technology, speed often refers to the rate at which data is processed or transferred, or how fast a hardware component or system can perform its designated tasks.

Hardware

The physical components of a computer system, including the CPU, RAM, hard drives, and peripherals.

Physical Equipment

Tangible items or machinery used for specific purposes, especially in industries or organizations.