What Is Predictive Dialing

question 270

Multiple Choice

What is predictive dialing?

• A)automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B)directs customers to use touch-tone phones or keywords to navigate or provide information
• C)routes inbound calls to available agents
• D)All of these are correct.

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Definitions:

Wagner Act

A foundational piece of labor legislation in the United States that established the rights of workers to organize into unions and to bargain collectively with their employers.

Taft-Hartley Act

A 1947 federal law in the United States that restricts the activities and power of labor unions.

Landrum-Griffin Act

United States federal legislation that regulates labor unions, addressing their governance, financial practices, and the rights of union members.

Protected Class

Groups of people who are legally protected from discrimination on the basis of characteristics such as race, gender, age, disability, and sexual orientation.