What Is a Contact Center or Call Center

question 3

Multiple Choice

What is a contact center or call center?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Ethical Egoism

The belief that actions are morally right if they benefit the individual making the decision.

Utilitarianism

A moral theory that suggests that the best action is the one that maximizes utility, usually defined as that which produces the greatest well-being of the greatest number of people.

Altruism

The selfless concern for the well-being of others, often manifesting in actions that prioritize others' interests above one's own.

Authority

The authority or capability to issue commands, make choices, and ensure compliance.