What Is a Contact Center or Call Center

question 3

Multiple Choice

What is a contact center or call center?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue-resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Bond Refunding

The process of retiring existing bonds by issuing new bonds, usually to take advantage of lower interest rates.

Advantageous

Providing a benefit or favor, leading to improvement or an increased chance of success.

Book Value

The net value of an asset or liability recorded on the balance sheet, calculated as its original cost minus any depreciation, amortization, or impairment costs.

Less Than

A relational operator indicating that one value is smaller or inferior in size, amount, or degree compared to another.