What Is Call Scripting

question 30

Multiple Choice

What is call scripting?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Introverted Types

Personality traits characterized by a preference for solitary activities and the internal world of thought and feeling, as opposed to engaging in social activities.

Interpersonal Relationships

The connections and interactions that occur between individuals, impacting the dynamics within workplaces, families, and social groups.

Myers-Briggs Type Indicator

A psychological assessment tool created to evaluate personal preferences in perceiving the world and decision-making processes.

Editorial Team

A group of professionals responsible for the content selection, editing, and publication process in various media formats.