What Is Call Scripting

question 30

Multiple Choice

What is call scripting?

• A)a place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
• B)customers use the web to find answers to their questions or solutions to their problems
• C)a system that gathers product details and issue resolution information, which can be automatically generated into a script for the representative to read to the customer
• D)a form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products

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Definitions:

Types Of Problem

Types of Problem refer to the various categories of difficulties or challenges that may arise in different contexts, requiring specific strategies for resolution.

Problem-Solving Approach

This refers to a systematic process of addressing and resolving a problem or challenge, typically involving steps such as identifying the problem, analyzing it, generating solutions, and implementing them.

Bypassing

Bypassing involves circumventing or avoiding an obstacle or restriction, finding an alternative path or method to achieve an objective.

Grapevine

An informal communication network within an organization or group, which information often spreads through.