What Gathers Product Details and Issue Resolution Information That Can

question 133

Multiple Choice

What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?

• A)contact center
• B)web-based self-service
• C)call scripting system
• D)uplift modeling

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Definitions:

Imbalance Of Power

A situation in which there is a disproportionate distribution or exercise of power, often disadvantaging one party in relation to another.

Socialist

an individual who supports or advocates for socialism, a political and economic ideology that seeks to promote social ownership and egalitarian distribution of resources.

Mainstream Press

Refers to traditional media outlets, such as national newspapers and television networks, that reach a large audience and are considered mainstream.

Worker Control

Refers to the degree of power and autonomy workers have in managing the operations and decision-making processes within their workplace.