What Is Social Media Analytics

question 220

Multiple Choice

What is social media analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Basic Confidence

A fundamental sense of trust in oneself and the world, essential for healthy psychological development.

Negative Feedback

A response that indicates a discrepancy between a desired state and an actual state, leading to corrective action.

Fluctuating in Self-Worth

Refers to the variability or changes in an individual's self-esteem over time.

Self-Doubt

The condition of lacking confidence in oneself and one's abilities, often hindering decision-making and the attainment of one's potential.