What Is Text Analytics

question 74

Multiple Choice

What is text analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Rating Scales

Tools used to measure or assess the degree or intensity of various attributes, such as symptoms, feelings, or perceptions.

Totally Objective

An approach or viewpoint that is completely unbiased and not influenced by personal feelings or opinions.

Standardized Format

A consistent and uniform style or structure used in the creation of documents, procedures, or data to ensure compatibility and comparability.

Minnesota Multiphasic Personality Inventory (MMPI-2)

A standardized psychometric test of adult personality and psychopathology used to identify psychological conditions.