What Is the Process of Analyzing Recorded Calls to Gather

question 383

Multiple Choice

What is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A)social media analytics
• B)speech analytics
• C)text analytics
• D)web analytics

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Definitions:

Inflation

The measure of how quickly the general price level for products and services grows, resulting in reduced consumer purchasing ability.

Money Supply Growth Rate

The rate at which the amount of money available in an economy grows, influencing inflation and economic activity.

Natural Rate of Unemployment

The level of unemployment consistent with a stable rate of inflation, determined by the structure of the labor market.

Inflation Rate

The percentage rate at which the general level of prices for goods and services is rising, and, subsequently, purchasing power is falling.