Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 184

True/False

Speech analytics is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Company Policies

Set rules and guidelines created by a business to regulate and direct employees' actions and behaviors in the workplace.

Policies

Formal guidelines or principles that guide decision-making and behaviors within an organization.

Fairly and Objectively

In a manner that is impartial, just, and based on facts, ensuring equal and unbiased consideration.

Organizations

Structured groups of people working together towards common goals or objectives, often within a formally established framework.