Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 184

True/False

Speech analytics is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Market Economy

is an economic system in which supply and demand from consumers direct the production of goods and services.

Socially Desirable Outcome

An economic or social condition that benefits the majority of the community, considering factors like efficiency, equity, and the welfare of all participants.

Selfish Interests

Motivations based on personal gain or benefits rather than considering the welfare of others.

Trade

The exchange of goods, services, or resources between individuals, businesses, or countries.