Speech Analytics Is Heavily Used in the Customer Service Department

question 69

True/False

Speech analytics is heavily used in the customer service department to help improve processes by identifying angry customers and routing them to the appropriate customer service representative.

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Definitions:

NonAromatic

Molecules or compounds that do not contain a ring of continuously overlapping p orbitals, thus lacking the stability associated with aromatic systems.

π Network

An extended system of π bonds in a molecule, which can involve multiple atoms contributing p orbitals for delocalized electron sharing.

Cyclobutadiene

A highly reactive, four-carbon cyclic diene that is unstable at room temperature, interesting for its peculiar electronic properties and symmetry.

1,3-Butadiene

A simple conjugated diene with the formula C4H6, important as a monomer in producing synthetic rubber.