Speech Analytics Is Heavily Used in the Customer Service Department

question 69

True/False

Speech analytics is heavily used in the customer service department to help improve processes by identifying angry customers and routing them to the appropriate customer service representative.

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Definitions:

Maslow's Hierarchy

A theory in psychology proposed by Abraham Maslow, which outlines a hierarchy of human needs, from basic physiological needs to self-actualization.

Pyramid

A structure or concept that is shaped or organized in a way that resembles a geometric pyramid, often representing hierarchical layers.

Head Start

A program in the United States that provides comprehensive education, health, nutrition, and parent involvement services to low-income children and their families.

Co-Founder

An individual who jointly starts a company, enterprise, or organization with one or more partners.