Text Analytics Analyzes Unstructured Data to Find Trends and Patterns

question 60

True/False

Text analytics analyzes unstructured data to find trends and patterns in words and sentences. Text mining a firm's customer support email might identify which customer service representative is best able to handle the question, allowing the system to forward it to the right person.

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Definitions:

Mexican Heritage

The customs, traditions, and cultural influences handed down by ancestors or society in Mexico.

American Heritage

Refers to the traditions, customs, history, and culture that characterize the United States.

Cultural Intelligence

The capability to relate and work effectively across cultures, through understanding, respecting, and adapting to cultural differences.

Mind, Heart, Body

Signifies the holistic integration of mental, emotional, and physical aspects of an individual's well-being.