What Is Social Media Analytics

question 220

Multiple Choice

What is social media analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Antisocial Behavior

Actions that harm or lack consideration for the well-being of others, often violating social norms or laws.

Stress Hormones

Chemicals released by the body in response to stress, such as cortisol and adrenaline, which prepare the body for a 'fight or flight' response.

Conditioned Fears

Fears acquired through the process of classical conditioning, where an initially neutral stimulus is paired with a frightening event, leading to a learned fear response.

Anorexia Nervosa

An eating disorder marked by extreme weight loss and self-imposed starvation, engendering psychological and potentially fatal outcomes.