What Is Speech Analytics

question 345

Multiple Choice

What is speech analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

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