What Is Speech Analytics

question 345

Multiple Choice

What is speech analytics?

• A)analyzes text flowing across the Internet, including unstructured text from blogs and messages
• B)the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise
• C)analyzes unstructured data to find trends and patterns in words and sentences
• D)analyzes unstructured data associated with websites to identify consumer behavior and website navigation

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Definitions:

Scarcity

A situation in which available resources are insufficient to satisfy all wants and demands.

Recessions

Periods of temporary economic decline during which trade and industrial activities are reduced, generally identified by a fall in GDP in successive quarters.

Macroeconomics

The branch of economics that is concerned with the overall ups and downs in the economy.

Computer Engineers

Professionals who design, develop, and test computer systems and components such as processors, circuit boards, memory devices, and networks.