What Is the Process of Analyzing Recorded Calls to Gather

question 383

Multiple Choice

What is the process of analyzing recorded calls to gather information; brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?

• A)social media analytics
• B)speech analytics
• C)text analytics
• D)web analytics

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Definitions:

Alzheimer's Patients

Individuals diagnosed with Alzheimer's disease, a progressive neurological disorder characterized by memory loss, cognitive decline, and personality changes.

Huntington's Disease

A hereditary neurodegenerative disease characterized by motor dysfunction, cognitive decline, and psychiatric symptoms.

Circulatory Problems

Health issues related to the system responsible for moving blood, nutrients, oxygen, carbon dioxide, and hormones around the body.

Familiarity

The state of having knowledge about something through experience or being acquainted with it.