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Jackie is the head teller at ABC Bank and her responsibilities include overseeing and managing the tellers, resolving customer issues, and developing and implementing systems for an optimal and efficient team.She notices a steady increase in customer complaints and tracks back to find that the complaints started right around the time ABC Bank provided Internet access to all employees.Jackie watched the tellers closely and found that they were spending significant amounts of time playing Internet games and posting on Facebook.Which policy should the company implement to help eliminate this problem?
HRM Practices
Human Resource Management practices include a range of activities such as recruiting, training, performance assessment, and compensation management, structured to efficiently manage an organization's workforce.
Organizational Goals
Organizational Goals are the strategic objectives that a company aims to achieve, which guide its operations and decision-making processes.
Motivation
The internal or external forces that stimulate desire and energy in people to be continually interested and committed to a job, role, or subject, or to make an effort to attain a goal.
Hiring Practices
The methods and procedures that employers use to recruit, select, and onboard new employees.
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