What Form of Processes Include Loan Processing for a Bank

question 191

Multiple Choice

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

• A)customer-facing processes
• B)business-facing processes
• C)industry-specific customer-facing processes
• D)All of these are correct.

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Definitions:

Wasted Capacity

Resources or facilities that are underused or not used to their full potential, leading to inefficiency and lost productivity.

Production Margin

The difference between the production cost and the selling price of products, representing the profitability.

Revenue Management

The use of data analytics to forecast consumer demand and optimize product availability and pricing to maximize revenue.

Supply Chain Assets

Resources owned or controlled by a supply chain that contribute to manufacturing, delivering, and selling products, including facilities, equipment, and inventory.