What Type of Process Includes Order Processing, Customer Service Processing

question 327

Multiple Choice

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

• A)customer-facing processes
• B)business-facing processes
• C)industry-specific customer facing processes
• D)All of these are correct.

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Definitions:

Payback Period

The length of time it takes to recover the initial cost of an investment, calculated by dividing the investment cost by annual cash inflows.

Hurdle Rate

The lowest acceptable profit that a project or investment must generate to meet the requirements of a manager or investor.

Projected Cash Flows

Estimates of the amount of money expected to flow in and out of a business over a future period.

Time Value of Money

The principle that a dollar received today is worth more than a dollar received in the future, due to its potential earning capacity.