What Types of Metrics Measure Customer Satisfaction

question 306

Multiple Choice

What types of metrics measure customer satisfaction?

• A)efficiency MIS metrics
• B)effectiveness MIS metrics
• C)both efficiency and effectiveness MIS metrics
• D)both ROI and market share

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Definitions:

Discount Rate

The interest rate used in discounted cash flow analysis to determine the present value of future cash flows.

Board Of Governors

A governing body, often at the top of an organization, responsible for overseeing the administration and policy-making of the entity.

Monetary Growth

The increase in the money supply in an economy over time, which can influence inflation rates, purchasing power, and economic growth.

Margin Requirements

Regulations set by exchanges or regulators that determine the minimum amount of equity an investor must maintain in a margin account.