What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage

question 68

Multiple Choice

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

• A)usability
• B)customer satisfaction
• C)financial
• D)conversion rates

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Definitions:

Observable Symptoms

Signs of a condition or disease that can be seen or measured, often forming the basis for diagnosis.

Baseline

An initial set of measurements or observations used for comparison with subsequent data.

Symptomatic Behavior

Actions or manifestations that are indicative of an underlying psychological condition or issue.

Object Relations Theorists

Psychologists who study how people form representations of others and relationships based on early caregiving experiences.