What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage

question 68

Multiple Choice

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

• A)usability
• B)customer satisfaction
• C)financial
• D)conversion rates

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Definitions:

Carbon Taxes

Economic policies designed to reduce carbon emissions by taxing companies or individuals based on their greenhouse gas emissions.

Social Cost

The total cost to society, including both the private costs incurred by firms and also any additional costs to others.

Carbon Emissions

The release of carbon dioxide into the atmosphere, primarily from burning fossil fuels, contributing to global climate change.

Pollution Reduction

The process of decreasing the amount of pollutants released into the environment by implementing cleaner practices or technologies.