What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Deeper Level

A more profound or more intensive degree of understanding, analysis, or engagement.

Stronger Memory

An enhanced capacity to recall or retain information over periods of time, often achieved through repetition or emotional significance.

Long Ago

Denotes a period of time that is significantly distant in the past.

Retrieval

The process of recalling information stored in long-term memory.