What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 224

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A)Business-facing processes are front-office processes, customer-facing processes are back-office processes
• B)Customer-facing processes are front-office processes, business-facing processes are back-office processes
• C)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
• D)Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

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Definitions:

Ethical Problem

A dilemma or situation that requires an individual or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical).

Business Decisions

The process by which a company determines and implements strategic actions to achieve its objectives.