Which of the Following Is the Best Example of a Less-Direct

question 57

Multiple Choice

Which of the following is the best example of a less-direct message?

• A)Employees will have to bear a salary cut due to the recession.
• B)Your last quarter's performance rating is low due to your ill health.
• C)Since the warranty clause has expired, we will not be able to replace your television.
• D)This employment contract is terminated as you have failed to meet our quality standards.
• E)Your idea seems to be infeasible due the lack of funds in the company.

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Definitions:

Strategic Focus

The prioritization of resources and activities towards the key areas that will achieve the most significant impact on an organization's objectives and competitive advantage.

Customer Profitability

An analysis used to determine the profitability of a firm’s customers by attributing profits and costs to each customer individually.

Customer-Driven Costs

Expenses that arise from tailoring products, services, or experiences to specific customer needs or preferences.

Market Level Cost

Costs associated with producing and delivering goods or services to a specific level of the market or supply chain.