When Bad News with High Severity and High Controllability Is

question 61

Multiple Choice

When bad news with high severity and high controllability is to be communicated, the most appropriate way of communication will be a(n) :

• A)email.
• B)phone call.
• C)video call.
• D)personal meeting.
• E)webinar.

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Definitions:

Recall

The act of retrieving information or memories from the past, an important aspect of cognitive function.

Three-Box Model

A model of memory that suggests information is processed through three stages: sensory, short-term, and long-term memory.

Sensory Register

The component of memory that holds incoming information from the senses for a very short period of time, allowing initial processing.

Implicit Memory

A type of memory that enables us to perform tasks without conscious awareness of these previous experiences, such as riding a bike.