People Reading a Sentence in a Business Message Are Most

question 42

Multiple Choice

People reading a sentence in a business message are most likely to be confused when:

• A)action verbs are used in the sentence.
• B)active voice is used in the sentence.
• C)the facts presented in the sentence are not slanted.
• D)the other-oriented tone is used in the sentence.
• E)the subject is not mentioned in the sentence.

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Definitions:

Interactional Fairness

Fairness that occurs when people feel they have received respectful and informative communication about an outcome.

Communication

Communication is the process of exchanging information, ideas, or feelings between individuals or groups, using various mediums like speech, writing, or gestures.

Outcome

The result or consequence of an action, decision, or process, often measured to determine success or failure.

Organizational Citizenship Behaviour

Refers to voluntary actions of employees that are not part of their formal job responsibilities but contribute to the effective functioning of the organization.