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John introduces himself and quickly mentions the name of a friend of the prospect. John is using the referral opening.
Happiness
A state of well-being and contentment, often characterized by positive emotions and life satisfaction.
Equilibrium
A state of balance or stability within a system, achieved through the equal action of opposing forces.
Drive Satisfaction
The fulfillment or quenching of a biological or psychological need that drives behavior.
Arousal
A physiological and psychological state of being awake or reactive to stimuli, often involving the activation of the sympathetic nervous system.
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