When Lani First Meets New Prospects She Tells Them If

question 9

Multiple Choice

When Lani first meets new prospects she tells them if they give her 20 minutes, she can save them at least $100 dollars per year on their home insurance premiums. Unfortunately, her success rate of closing sales is about 30 percent, and her presentation often lasts about one hour. The text would say Lani is doing a poor job of establishing:

• A)resoluteness.
• B)accountability.
• C)dedication.
• D)credibility.
• E)loyalty.

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Definitions:

Unplanned Change

Modifications or adjustments that occur without forethought or intention, often in response to immediate circumstances or emergencies.

Bottom-Up Change

Change initiatives come from all levels in the organisation.

Top-Level Managers

Senior executives responsible for the overall direction and success of an organization.

Empowerment

Empowerment distributes decision‐making power through an organisation.