Customer Relationship Management Systems

question 40

Multiple Choice

Customer relationship management systems:

• A)alter the sales/customer relationship to give salespeople an advantage over the customer
• B)provide information and suggestions that are specific to a particular customer
• C)relate the customer data to the management strategy of the firm
• D)allow manipulation of customers through relationship building
• E)create automated relationship correspondence systems

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Definitions:

Manage Sales Tax

The process of calculating, collecting, reporting, and paying taxes on sales transactions to the appropriate tax authorities.

Purchase Orders

Official documents sent by a buyer to a seller specifying products, quantities, and agreed prices for products or services.

Cash Purchases

Transactions where goods or services are paid for with cash at the point of sale, without utilizing credit.

Inventory Without A Bill

Recording inventory items received before the actual invoice or bill is received to account for stock levels accurately.