Which One of the Following Statements About Organizing Knowledge of Sales

question 86

Multiple Choice

Which one of the following statements about organizing knowledge of sales situations and customers into categories is true?

• A)Product knowledge is more important than knowledge of sales situations.
• B)To be effective, salespeople must treat all customers the same.
• C)The benefits of organizing knowledge into categories are unique to personal selling.
• D)Most salespeople find three categories are all they need to classify their customers.
• E)By developing categories, salespeople free up mental capacity to think more creatively.

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Definitions:

Anterior Cervical Triangle

An anatomical area of the neck outlined by the mandible, the sternocleidomastoid muscle, and the midline of the neck.

Posterior Cervical Triangle

An anatomical area of the neck bounded by the sternocleidomastoid muscle, the trapezius muscle, and the clavicle, containing several important structures including nerves and lymph nodes.

Sternocleidomastoid

A neck muscle that extends from the sternum and clavicle to the mastoid process of the temporal bone, involved in rotating and flexing the head.

Sternomastoid

A muscle in the neck that rotates and flexes the head, also known as the sternocleidomastoid muscle.