When Conflicts Arise Between a Salesperson and an Internal Employee,personalizing

question 47

True/False

When conflicts arise between a salesperson and an internal employee,personalizing the conflict will make it easier to resolve.

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Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive, allowing an individual to express their thoughts and feelings openly and respectfully.

Personality

The mix of traits or attributes that creates a person’s unique personality.

Self-perception

The process by which individuals form an understanding or awareness about themselves, including their traits, behaviors, and characteristics.

Unpredictable

Not able to be predicted or foreseen; capable of changing or varying without apparent pattern or reason.