Which of the Following Statements About Complaints Is True

question 97

Multiple Choice

Which of the following statements about complaints is true?

• A)Handling complaints properly is most important during the commitment stage of a partnership.
• B)Salespeople can cause complaints about products that are performing exactly as they were intended to perform.
• C)The buying company should view a complaint as an opportunity to prove it is a reliable firm with which to do business.
• D)Only when complaints are eliminated can a true partnership be formed.
• E)All of the above statements about complaints are true.

---

Definitions:

Local Optimization

A process of optimizing a specific area or department within an organization without necessarily considering its impact on the whole system.

Global Optimization

Global Optimization is the process of finding the best possible solution or achieving the highest efficiency across all possible solutions in a given mathematical model or situation.

Decentralized Supply Chain

A supply chain management strategy where decisions and activities are distributed among various stakeholders or units instead of being centrally controlled, allowing for flexibility and localized decision-making.

Drop Shipping

A retail fulfillment method where a store doesn't keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party and has it shipped directly to the customer.