If the Salesperson Is Convinced the Customer Is Making a Dishonest

question 54

Multiple Choice

If the salesperson is convinced the customer is making a dishonest claim about a product problem, the text states the salesperson has two options, he or she can either unmask the fraudulent claim and appeal to the customer's sense of fair play or:

• A)or give the buyer a chance to save face by suggesting a third party may be to blame.
• B)refer the complaint to his or her manager for resolution.
• C)pretend to be conducting an inquiry into the problem for so long the customer abandons the claim.
• D)contact his or her company's legal department.
• E)call local law enforcement officials to the client's place of business.

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Definitions:

Sold

A term used when a product or service has been exchanged for payment or other consideration.

Interest Payment Dates

Specific dates on which interest on loans or bonds is paid to lenders or bondholders.

Market Value

The current price at which an asset or service can be bought or sold in the market.

Cash

Currency or its equivalents that a company holds and can use to conduct transactions, considered the most liquid form of asset.