Which of the Following Statements About Complaints Is True

question 58

Multiple Choice

Which of the following statements about complaints is true?

• A)It is wise to assume that all complaints are unjustified.
• B)It is not the job of the salesperson to forestall future complaints.
• C)Firms do not set up procedures for dealing with claims over $200 because claims this large may require legal advice.
• D)A fair settlement made in the customer's favor helps resell the company and its products.
• E)A customer who doesn't complain is a happy customer.

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Definitions:

Non-Profit Organization

is an entity that operates for a collective, public, or social benefit rather than generating profits for owners or investors.

Professional Corporation

A type of corporate structure available to professionals like lawyers, doctors, and accountants, which offers certain legal and financial protections.

Sole Proprietorship

A type of business where a single individual owns, manages, and is responsible for all aspects of the business, including liabilities.

Non-Profit Organization

An organization dedicated to furthering a particular social cause or advocating for a shared point of interest, without aiming for profit.