_____ Salespeople Are Self-Confident and Positive; They Maintain the Proper

question 102

Multiple Choice

_____ salespeople are self-confident and positive; they maintain the proper perspective by being responsive to customer needs.

• A)Optimistic
• B)Apathetic
• C)Submissive
• D)Assertive
• E)Aggressive

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Definitions:

Resource Dilemma

A situation in which individuals or groups must decide how to distribute shared resources, balancing between self-interest and collective wellbeing, often leading to conflict or cooperation.

Self-Serving Biases

A cognitive bias that involves individuals attributing their successes to internal factors and their failures to external factors, protecting self-esteem.

Equity

Refers to fairness or justice within relationships, organizations, or societies, often focusing on the distribution of resources.

Conflict-Escalation Process

The progression of a dispute or conflict, increasing in intensity and potentially leading to more serious disputes or confrontations.