When Dealing with Objections, Successful Salespeople

question 112

Multiple Choice

When dealing with objections, successful salespeople:

• A)are sincerely empathetic to the buyer's objections.
• B)make sure the objection is not just an excuse.
• C)develop and maintain a positive attitude about objections.
• D)forestall known concerns before they arise.
• E)do all of the above

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Definitions:

Neuroleptic Malignant Syndrome

A rare, life-threatening reaction to antipsychotic medications, characterized by fever, muscle rigidity, altered mental status, and autonomic dysfunction.

Severe Muscle Stiffness

A condition characterized by extreme rigidity of the muscles, making movement difficult and often painful.

Risperidone

An antipsychotic medication commonly used to treat psychiatric disorders such as schizophrenia, bipolar disorder, and irritability associated with autism.

Concrete Thinking

A style of thinking that is focused on the physical and literal, lacking in abstraction or the ability to make conceptual connections.