Which of the Following Is NOT One of the Aspects

question 11

Multiple Choice

Which of the following is NOT one of the aspects of emotional intelligence?

• A)knowing one's own feelings and emotions as they are experienced
• B)controlling one's emotions to avoid acting impulsively
• C)controlling customer's emotions to avoid conflict
• D)recognizing customer's emotions
• E)using one's emotions to interact effectively with customers

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Definitions:

Right-Hemisphere Activity

Neural processes occurring in the right side of the brain, often associated with creativity, intuition, spatial ability, and the processing of visual and auditory information.

Psychoanalytic Theory

A theory developed by Sigmund Freud that focuses on unconscious processes as the driving forces behind human behavior, emphasizing childhood experiences and sexual drives.

Humanistic Theory

A psychological perspective that emphasizes the study of the whole person, looking at human behavior through the eyes of the observer and the individual being observed.

Social-Cognitive Theory

A theory in psychology that postulates that learning occurs in a social context with a dynamic and reciprocal interaction of the person, environment, and behavior.