After Making Two Major Sales Calls Jenneau Spent Time in Her

question 29

Multiple Choice

After making two major sales calls Jenneau spent time in her hotel room submitting information about the calls over the Internet to her company. Jenneau was providing information to her firm's:

• A)distribution channel efficacy system.
• B)customer relationship management system.
• C)business simulation system.
• D)NAICS control center system.
• E)situational management system.

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Definitions:

American Behaviorism

A school of psychology that focuses on observable behaviors and disregards mental processes.

John B. Watson

An American psychologist who is considered one of the founders of behaviorism, emphasizing the study of observable behavior.

Stimulus Generalization

The tendency for the conditioned response to be evoked by stimuli that are similar to the stimulus used during the original conditioning.

Conditioned Fear

A learned response to a previously neutral stimulus that has been repeatedly paired with an aversive stimulus, leading to an anticipatory fear response.