Examlex
The primary control tool used by American sales managers is:
Process Agreements
Generally agreed-upon protocols or guidelines by a team on how they will work together to achieve their goals, including decision-making processes and communication norms.
Playing Dumb
Intentionally pretending not to understand or know something in order to avoid responsibility or to gain an advantage.
Diagnosing Behavior
The process of understanding and identifying reasons behind individuals' actions or demeanor.
Appropriate Responses
Actions or replies that are suitable or fitting for a particular context or situation.
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