Robert Always Lets His Customers Know When Changes Are Being

question 39

Multiple Choice

Robert always lets his customers know when changes are being made and calls on his customers regularly. As part of relationship marketing, Robert is building a(n) _____ with customers.

• A) long-term relationship
• B) distance relationship
• C) Internet link
• D) service-only link
• E) standard call-contact frequency

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Definitions:

Observed Time

The actual time recorded during the observation of a task or process.

Allowance Factor

A factor used to adjust or allocate resources, often in production or scheduling, to account for uncertainties or inefficiencies.

Observations

Observations are individual instances or data points collected through experiments, surveys, or other data collection methods, used to analyze trends, patterns, or behaviors in research.

Performance Rating

An evaluation of an employee's work performance, often used to guide decisions on promotions, raises, and development.