Examlex
Two major events that occurred in 2000 are having a profound effect on China's economy. One of these is the United States' granting normal trade relations (NTR) to China on a permanent basis (PNTR) . Which of the following is the other one?
Service Quality
An assessment of how well a delivered service matches the customer's expectations, including aspects like reliability, responsiveness, and empathy.
Selling Process
A series of steps taken by a salesperson to persuade potential buyers to purchase a product or service, beginning with prospecting and concluding with closing the sale.
Service Quality
The perception of the degree to which a service meets or exceeds customer expectations.
Body Language
Non-verbal communication through gestures, expressions, and bodily movements.
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