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Non-comparative itemized rating scales with strong adjectives as anchors (1=generally disagree, 7=generally agree)result in less variable and more peaked response contributions.
Deming
Refers to W. Edwards Deming, an American engineer and statistician known for his work in quality management and process improvement.
Quality
The degree to which a product, service, or process meets specified standards or fulfills customer requirements.
Money's Worth
The value received for the amount of money spent.
Control Chart
A statistical tool used to monitor, control, and improve process performance over time by identifying variations.
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