In the United Airlines Example Given in Your Text,it Was

question 56

Multiple Choice

In the United Airlines example given in your text,it was stated that all departments of the company used the results of its in-flight customer satisfaction survey.Which department used the customer satisfaction report to evaluate the performance of United,both internally in achieving its goals,and externally compared to the competition?

• A)the marketing department
• B)the airport department
• C)the executive management
• D)the finance department

Understand the impact of taxes on consumption and environmental pollution.

Recognize the characteristics of mixed economies.

Identify examples and types of government and market failures.

Comprehend the motivations of politicians and the effects of government actions on education systems.

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Definitions:

Person-Job Fit

The compatibility between a person's skills, experiences, and values and the requirements, dynamics, and culture of a job.

Organizational Identification

The extent to which employees associate themselves with their organization, adopting its values and goals as their own.

Person-Job Fit

The compatibility between an individual's skills, abilities, interests, and values with the requirements and characteristics of a job.

Knowledge, Skills

The theoretical or practical understanding of a subject (knowledge) and the ability to perform tasks effectively due to one's competence (skills).